Terms and conditions

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of the products offered in this e-commerce store.


  • All prices are indicated in Euros. They include order processing and shipping costs.
  • Online payment can be made only via your Credit Card (Visa or MasterCard). Banking information is secure and is never communicated to a third party.
  • Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information.


Your orders are packaged in complete safety
, thanks to our perfectly adapted packaging material (boxes, blankets, etc.) capable of ensuring the protection of your orders during their delivery.


Delivery options:

Ceramica+ offers two safe delivery solutions:

  • Free Solution: Via the Tunisian Post (Delivery delay : 12 to 15 days)
  • Paid Solution: Via FedEx (Delivery delay : 4 to 5 days)

In case of late delivery or a problem, we will contact you by e-mail.

Shipping destinations:

  • Currently, Ceramica+ provides shipping to the following countries: Italy, France, Switzerland, Belgium.

Return Procedure
Firstly, please keep in mind that all items are handmade. As a result, there may be differences in handwork between similar items.

  • On delivery, we expressly recommend that our customers do not sign the delivery note before having checked the condition of the products and their conformity. If the deliverer refuses to attend the unpacking of the product, please mention it precisely on the delivery note.
  • All shipped items are securely packaged to ensure products arrive in good condition. In the rare cases that your purchase arrives damaged, please notify us as soon as possible and contact the Post Office immediately. All shipping and insurance charges are non-refundable except in the case of a defect. All returned items must be packed in the original packaging materials or equivalent.